Refund & Return Policy
At Jony Mony, we are committed to providing high-quality personal care and wellness products that you can trust. Due to the hygienic and personal nature of our products, we follow a transparent refund and return policy to ensure fairness for all customers.
Returns
We accept returns only in the following cases:
- You received a damaged product
- You received the wrong item
- The product was missing from your order
- The item arrived leaked or defective
To be eligible for a return:
- The request must be raised within 48 hours of delivery
- The product must remain unused and in its original packaging
- Clear photos/videos of the issue must be shared with our support team
Products once opened, used, or tampered with cannot be returned due to hygiene and safety reasons.
Non-Returnable Products
For health, hygiene, and safety purposes, the following items are generally non-returnable:
- Intimate care products
- Grooming and hygiene products
- Opened oils, creams, powders, or serums
- Products damaged due to misuse or improper handling
Refunds
Once your request is reviewed and approved, refunds will be processed to the original payment method within 5–7 business days.
In certain cases, we may offer:
- Store credit
- Replacement products
- Partial refunds
depending on the nature of the issue.
Shipping charges (if applicable) are non-refundable unless the error occurred from our side.
Order Cancellation
Orders can only be cancelled before they are shipped.
Once an order has been dispatched, it cannot be cancelled.
To request a cancellation, contact our support team as soon as possible with your order details.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please email us within 48 hours of delivery with:
- Your order number
- Photos/videos of the package and product
- A brief description of the issue
Our team will review the request and arrange a suitable resolution at the earliest.
Delayed or Lost Shipments
While we work with trusted delivery partners, delays may occasionally happen due to logistics or external factors.
If your order is significantly delayed or marked delivered but not received, please contact us so we can investigate the matter.
Contact Us
For refund, return, or cancellation-related support, please contact:
Jony Mony
Email: support@jonymony.com
Phone: +91 9729171703
We’re always here to help and ensure you have a smooth experience with Jony Mony.