Shipping Policy

At Jony Mony, we are committed to delivering your favorite personal care and wellness products safely and on time. Thank you for choosing Jony Mony and trusting us to be part of your daily care routine.

Order Processing

All orders are usually processed within 24 hours of confirmation.
Orders placed on weekends or public holidays may be processed on the next working day.
Once your order is shipped, you will receive tracking details via SMS, email, or WhatsApp.

Delivery Timeline

We aim to deliver your order within 5–7 business days, depending on your location and courier availability.

Please note:

Delivery timelines may vary during festivals, sales, weather conditions, or unexpected logistical delays.
Remote locations may require additional delivery time.

If your order has not arrived within the expected timeline, please contact our support team and we will do our best to assist you as quickly as possible.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout
Cash on Delivery (COD) availability may vary based on serviceable locations

All shipping charges shown at checkout are final.

Order Cancellation

Orders can only be cancelled before they are shipped.

To request cancellation, please contact us within 4 hours of placing the order.

Once the order has been dispatched, cancellation requests cannot be accepted.

Incorrect or Damaged Products

If You Receive the Wrong Product

Please contact us within 24 hours of delivery by sharing:

Your order ID
Photos of the received product
A brief description of the issue

Our support team will review your request and arrange a replacement or suitable resolution.

If You Receive a Damaged Product

If your order arrives damaged, leaked, or defective, please email us within 24 hours of delivery with:

Your order ID
Clear images/videos of the damaged product and packaging

Once verified, our team will assist you with a replacement or refund process.

Delayed Shipments

While we strive for timely deliveries, occasional delays may occur due to courier or external factors beyond our control. In such cases, our team will actively coordinate with the delivery partner to ensure your order reaches you as soon as possible.

Returns & Refunds

For detailed information regarding returns, replacements, and refunds, please refer to our Refund & Return Policy page.

Contact Us

For shipping-related support or queries, please contact:

Jony Mony
Email: support@jonymony.com
Phone: +91 9729171703

We appreciate your trust and look forward to serving you with care, quality, and reliability.